Return Policy

Effective Date: 19 October 2026

At Willie Watches, we want customers to receive the products they ordered in satisfactory condition. Please review this Return Policy before placing your order.

1. Return Eligibility

Please contact us within 7 calendar days of delivery if you receive a product that is damaged, defective, incorrect, or materially different from its description.

A return or exchange request may be considered when:

• The wrong product has been delivered.

• The product arrives damaged or defective.

• The delivered product has a material discrepancy from its listing.

• Another return reason is approved by Willie Watches under the applicable policy or law.

The 7-day period is our requested notification window, not a restriction on any mandatory consumer rights under applicable law.

2. Conditions for Returns

Where reasonably possible, returned products should:

• Be unused and in their original condition.

• Include original packaging, tags, accessories, manuals, and other supplied items.

• Be accompanied by the order number or proof of purchase.

• Include photographs or other evidence of damage, defects, or incorrect delivery where relevant.

Please do not send a product back before receiving return instructions from our team.

For damaged, defective, or incorrectly supplied items, we will assess the issue fairly and will not apply packaging or condition requirements in a way that unlawfully removes applicable consumer rights.

3. Items That May Not Be Eligible

Subject to applicable law, returns may be declined for:

• Products damaged through misuse, accidents, or unauthorised repairs after delivery.

• Products with missing components or signs of use that are unrelated to a reported defect.

• Change-of-mind requests for products clearly marked as non-returnable before purchase.

• Requests submitted outside the applicable return terms where no legal entitlement applies.

Nothing in this section excludes remedies required by law for defective, misdescribed, or incorrectly delivered products.

4. How to Request a Return

To request a return:

1. Email [email protected].

2. Include your order number and the date of delivery.

3. Explain the reason for your request.

4. Attach photographs or other supporting information if the product is damaged, defective, or incorrect.

5. Wait for our team to review your request and provide the next steps.

Our team will respond during operational hours.

5. Return Shipping Costs

Where a return is required because we supplied the wrong item or the product arrived damaged or defective, we will provide appropriate instructions for resolving the issue, including return-shipping arrangements where applicable.

For other approved returns, return-shipping costs may be the customer’s responsibility if this was disclosed in advance and is permitted by applicable law.

6. Exchanges

Exchanges may be offered for eligible products, subject to stock availability and approval.

If an identical replacement is unavailable, we will discuss available alternatives or an appropriate refund where required.

7. Inspection and Resolution

Once a returned product is received, we may inspect it to verify the reported issue and determine the appropriate resolution.

Depending on the circumstances and applicable law, the resolution may include repair, replacement, exchange, or refund.

8. Contact Information

Business: Willie Watches
Email: [email protected]
Operational Hours: 09:00 AM – 05:00 PM

Please include your order number in all return-related correspondence.